Privacy & Policy

  1. The entity respons ible for your personal information is Etihad Tourism LLC.
  2. Etihad Tourism LLC is a limited liability company incorporated in the Emirate of Abu Dhabi, United Arab Emirates. Etihad Tourism LLC operates through branch offices in UAE, UK & Germany and forms part of the Etihad Aviation Group P.J.S.C. If you would like to review the Etihad Aviation Group Privacy Statement, please visit www.theetihadaviationgroup.com or write to Etihad Holidays, PO BOX 35566, Abu Dhabi, United Arab Emirates
  3. At Etihad Tourism LLC, and our affiliates and branch offices (collectively referred to as "Etihad Holidays", "we", "us"), we take our data protection and privacy responsibilities seriously. This statement describes how we collect, process, use, disclose and transfer your personal information as a data controller. It covers instances when you contact us, use our services or interact with us through our website, www.etihadholidays.com
  1. Any products and services supplied are subject to our Terms and Conditions.
  1. We may amend this statement from time to time to keep it up to date with legal requirements and the way we operate our business. Please regularly check these pages for the latest version of this statement. If we make material changes to this privacy statement, we will seek to inform you by notice on our website or email ("Notice of Change").
  1. Etihad Websites may link you to other websites. We are not responsible for the way in which third party websites operate or the way in which they may process any personal information, which you provide to them. It is important that you understand this and check their respective privacy policies and terms of use.
  • In this section you can find out more about:
  • the types of personal information we collect
  • when we collect personal information
  • how we use personal information
  1. Holiday Booking Information
    1. If you use Our Website to book package holidays, flights, hotels, car hire or any related product or service, or manage a reservation, we will collect and use information about you as necessary to manage the booking. This may include personal information such as your name, date of birth, address, next of kin details, Passenger Name Record reference ("PNR reference ") issued by our affiliate company, Etihad Airways (or other airline partners used by us), gender, and passport details. It may also include meal preferences, frequent flyer programme membership numbers, together with payment details (such as your credit card number) and contact information for the lead passenger.
    2. We may also seek to collect from you for the purposes of providing you with enhanced services, such as medical services, special categories of personal data, which are treated with extra care by us. These special categories of data include details relating to your health such as whether you use a wheelchair or require an oxygen tank, certain health behaviours such as whether you are a smoker and your religion. In limited circumstances, such as where we are providing you with chauffer services, we may additionally collect information about your whereabouts using systems such as GPS.
    3. If you or any passenger travelling has special health, dietary or access requirements, which you or they would like us to be aware of, we may collect information about these matters where this is provided.
    4. Where you are making a booking on behalf of other travelling passengers, it is your responsibility to represent that passenger in the booking process and explain how we will use their personal information as set out in this Privacy Statement. You must obtain their consent to make the booking and share their details with us as anticipated by this Privacy Statement. We will assume that you have done this. We may be under separate legal obligations to explain to them that we are controlling their personal information, even if it comes to us from you.
  2. Advance Passenger Information
    1. On some routes the airlines we use to package your holiday are required by law to pass passenger details and their flight information to border control, customs and law enforcement officers at ports of entry and exit. They will share this information with relevant authorities as required and permitted by local and applicable laws.
    2. If you are in, or flying to/from France, please note that in accordance with Article L 237 -7 of French Internal Security Code, air carriers may transmit reservation data collected from their passengers (PNR) to the French national public services and competent authorities for the purposes and under conditions as defined in the Decret N° 2014-1095 dated 26/09/2014.
  3. Etihad Guest Frequent Flyer Programme
    1. If you join our frequent flyer programme, Etihad Guest, you will be asked to register your personal details with Etihad Guest. This will allow Etihad Guest to manage your account and provide you with rewards and benefits.
    2. When you join Etihad Guest you will be asked to confirm that you agree to share data between Etihad Holidays, Etihad Airways and Etihad Guest to receive these benefits. Any information shared with Etihad Guest is held subject to Etihad Guest's separate privacy policy and terms and conditions, which you can find here.
  4. Customer Support and Online Services
    1. If you contact us with a query or comment about any of our services, or would like us to keep you informed about latest news and developments at Etihad, we will need to collect information about you (including your contact details) to help us respond to your query or request. We may do this when you call our customer support centre, or interact with us through our online support tools. This information may include your name, date of birth, address, email address, telephone number, next of kin, passport details, your credit card details including its expiry date, your Etihad Guest Number, PNR reference, flight ticket number, professional details such as your profession, title, role. We may also need to collect from you Special Categories of Data, for the purposes of properly understanding your query or request, which are treated with extra care by us. These Special Categories of Data may include details relating to your health such as whether you use a wheelchair or require an oxygen tank, certain health behaviors such as whether you are a smoker, your race and ethnicity, your religion.
    2. We may also keep a record of any communications we have with you (including a recording of any calls you make). We do this in compliance with applicable laws to help monitor and improve the quality of our customer support services, to make and defend legal claims, and to comply with legal obligations to which we are subject. Where you have asked to receive an information update from us, you are free to change your preferences (for more information, refer to 'Updating your personal profile and preferences' section below).
  5. Events and Promotions
    1. From time to time we hold events and special promotions to introduce Etihad to new customers. If you come to one of these events, or take part in a promotion, we may ask for your personal details to help us run the promotion and keep in touch with you about our services and any special offers that we think may be of interest. Any information which you provide will be used in accordance with the terms of this Privacy Statement and you can unsubscribe from further communications from us at any time.
  6. Obligatory Data Collection
    1. When you make a holiday booking with us we will process the information as described above. If you decline to provide this information to us, or provide us with incomplete or inaccurate information, we will not be able to complete your requested holiday booking.
    2. The Etihad Guest Frequent Flyer Programme, Customer Support and Online Services, Online Profile and Events and Promotions are optional features of our service and we will only process information about you in relation to these services if you actively participate in these feature offerings. Whilst you are free to limit the amount of personal information provided to us in relation to these services, you need to be aware that certain features may be restricted or disabled if full information is not provided.
  1. We will only collect, use and share your personal information where we have an appropriate legal basis to do so. Appropriate legal bases include:
    1. where we need to use your personal information to perform a contract or take steps to enter into a contract with you, for example to take payment for and manage the terms of any holiday booking or reservation you have with us, or to complete your travel arrangements, if you are a passenger on a flight booking;
    2. our legitimate interests as a commercial organisation, for example we may record calls to our customer service centre so that we can review our call handling processes and ensure that we provide a continuously high standard of customer service; we may use your contact information to keep you informed about changes to your holiday and to send you other important service messages. We may also let you know about our new routes and special offers that may be of interest to you - in these cases we will respect your privacy rights and ensure you may object to processing as explained in the "Your Rights" section below; and;
    3. where we need to use your personal information to comply with a relevant legal or regulatory obligation that we have; and
    4. where we have your consent to using your personal information for a particular activity, for example to share with you special offers from ourselves and our partners that we consider may be of interest to you.
  2. To help you understand the legal grounds on which we process your data, please click here to see a table that sets out the legal bases upon which we process your personal information in certain circumstances. There may be one or more legal bases applicable to the activities listed. These may be amended and updated from time to time
    Grid # What we use your information for Further details Legal basis for using personal information
    1. Managing your holiday details, bookings, inclusive tours, etc. In order to ensure that your holiday arrangements are properly booked we will need to process personal information about you such as your name, address, date of birth, contact details, next of kin, passport details, credit card details, frequent flyer number, frequent flyer username and password, Etihad Guest Number, PNR reference, ticket number. To perform our contract with you.
    2. To manage additional services we may provide to you. To ensure that we can carry out any additional services you request we will process special categories of data, such as your medical history. To perform our contract with you.
    3. To manage unexpected disruptions to your holiday plans In order to ensure that we book you into suitable hotel accommodation where there is a flight disruption or other incident which affects your holiday plans, we will need to process personal information about you such as your name, address, date of birth, contact details, next of kin, passport details, credit card details, frequent flyer number, Etihad Guest Number, PNR reference, ticket number and identifiers for professionals. We may also need to process special categories of personal data such as health care information. To perform our contract with you.
    4. Guest transport Where you utilize our chauffeur service, we will need to process personal information about you such as your name, address, date of birth, contact details, next of kin, passport details, credit card details, Etihad Guest Number, frequent flyer number, PNR reference, ticket number, and GPS tracking information, in order to ensure that your transport is booked properly. We may also need to process special categories of personal data such as medical information. To perform our contract with you.
    5. To provide you with customer support. In order to provide you with customer support and to respond to your queries by phone and on social media platforms (such as Facebook or Twitter). We will need to process personal information about you such as your name, address, date of birth, contact details, bank account details, next of kin, bank account and credit card details, passport details, frequent flyer details, Etihad Guest Number, PNR reference, ticket number and identifiers for professionals. We may also process sensitive personal information such as health data. It is in our legitimate interests to ensure that our business runs smoothly and that we provide you with timely customer support, and respond to your queries, without undue delay and complication. It is unlikely that us doing this will override your interests or fundamental rights and freedoms which require protection of your personal data. If you are a data subject protected by the GDPR you have rights to restrict or object to this processing, however please note that this may adversely affect our ability to provide you with effective customer support.
    6. To communicate with you in relation to your holiday booking. In order to communicate with you to provide updates regarding your travel itinerary, for example, if there are likely to be delays to your flight or any other disruption to your holiday itinerary we will need to process personal information about you such as your name, address, date of birth, frequent flyer number, PNR reference, ticker number, passport details and contact details. To perform our contract with you.
    7. To provide medical services to you in cases of emergency. In the event that you require emergency medical attention and services we will need to process personal information about you such as your name, date of birth, address, contact details, next of kin, passport details, PNR reference, ticket number, as well as special data such as your religion, race or ethnicity and health data. To protect your vital interests.
    8. To provide responsive services to you in cases of emergency In the event that there is an emergency and we need to locate family members and next of kin, we will need to process personal information about you such as your name, date of birth, address, contact details, next of kin, passport details, social security number, credit card details, frequent flyer details, PNR reference, ticket number, identifiers for professionals, as well as special data such as your religion, race or ethnicity and health data, biometric information, medical identifiers, sensitive information about family members, criminal convictions. To protect your vital interests.
    9. To communicate with your next of kin in cases of emergency. In order to communicate with your next of kin in cases of emergency we will need to process personal information about you and your next of kin including your names, addresses and contact details. To protect your vital interests.
    10. To communicate with you on new offers and services from Etihad Holidays or our affiliates. In order to communicate with you regarding new offers and services from either us or our affiliates, such as new holiday, hotel, flight or related deals we will need to process personal information about you such as your name, address, contact details, date of birth, frequent flyer details, PNR reference, ticket number, identifiers for professionals and passport details. Legitimate interests. It is in our legitimate interests to promote our business and develop our relationship with you. In order to do this we may wish to bring to your attention new offers from us or our affiliates. It is unlikely that us doing this will override your interests or fundamental rights and freedoms which require protection of your personal data. If you are a data subject protected by the GDPR you have rights to restrict or object to this processing, however please note that this may adversely affect our ability to update you on such new offers and services from us or our affiliates.
    11. To communicate with you on new offers and services from third parties. In order to communicate with you regarding new offers and services from third parties we will need to process personal information about you such as your name, date of birth, address, contact details, frequent flyer details, identifiers for professionals, and passport details. Our Legitimate interests. It is in our legitimate interests to promote offers and services from third parties in certain circumstances, based upon our understanding of your preferences. It is unlikely that us doing this will override your interests or fundamental rights and freedoms which require protection of your personal data. If you are a data subject protected by the GDPR you have rights to restrict or object to this processing, however please note that this may adversely affect our ability to update you on such new offers and services from such third parties.
    12. To engage in surveys with you. In order to obtain feedback from you through surveys in relation to our services and other matters related to our business we will need to process personal information such as your name, address, date of birth, contact details, frequent flyer details, ticket number, identifiers for professionals, and PNR reference. Our Legitimate Interests. It is in our legitimate interests to engage in surveys with you in order to ascertain certain information for the purposes of how we conduct our business. It is unlikely that us doing this will override your interests or fundamental rights and freedoms which require protection of your personal data. If you are a data subject protected by the GDPR you have rights to restrict or object to this processing, however please note that this may adversely affect our ability to conduct surveys with you.
    13. To offer opportunities to you to enter into competitions or prize draws. In order to enter you into the competitions or prize draws and award the prizes we will need to process personal information such as your name, address, contact details, frequent flyer details and passport details, PNR reference. Our Legitimate Interests. It is in our legitimate interests to promote our business by engaging with consumers through competitions or prize draws. It is unlikely that us doing this will override your interests or fundamental rights and freedoms which require protection of your personal data. If you are a data subject protected by the GDPR you have rights to restrict or object to this processing, however please note that this may adversely affect our ability to provide you with the opportunity to participate in competitions or prize draws.
    14. To update your frequent flyer account. In order to ensure that your Etihad Guest account is updated with miles earned when booking holidays with us, we will need to process personal information such as your name, passport details, credit card number, holiday booking history, Etihad Guest number, PNR reference, ticket number, any identifiers relating to your profession (if relevant). To perform our contract with you.
    15. To handle complaints made by you. In order to handle complaints made by you, including service recovery, we will need to process your personal information such as your name, date of birth, address, contact details, bank account details, passport details, frequent flyer details, Etihad Guest Number, PNR reference and ticket number, and may include special categories of data such as data concerning health where relevant to your complaint. Our Legitimate Interests. It is in our legitimate interests to ensure that we handle your complaints in an efficient manner, without undue delay and complication. It is unlikely that us doing this will override your interests or fundamental rights and freedoms which require protection of your personal data. If you are a data subject protected by the GDPR you have rights to restrict or object to this processing, however please note that this may adversely affect our ability to provide you with effective complaints handling.
    16. To comply with a legal or regulatory obligation, including providing specific information to law enforcement or similar bodies upon legitimate requests. In order to comply with a legal or regulatory obligation, including providing specific information to law enforcement or similar bodies upon request we will need to process your personal information such as your name, date of birth, address, passport details, travel itineraries booked or undertaken, frequent flyer details. Compliance with a legal obligation to which we are subject.
    17. To comply with a legitimate request by a law enforcement or similar bodies to share information with them. In order for us to comply with a request by law enforcement or similar bodies to share information with them we may need to process your personal information such as your name, date of birth, address, passport details, details of travel itineraries booked or undertaken, frequent flyer details. Our Legitimate Interests It is in our legitimate interests to be able to share information with law enforcement or similar bodies from time to time, subject to their legitimate requests. We will need to be able to process this information in order for us to comply with legitimate requests, including in cases where we determine that we are not compelled to by applicable laws. Prior to sharing that information we will ensure that by properly exercising our right to act in our legitimate interest to share the requested data we will not be overriding your interests or fundamental rights and freedoms which require protection of your personal data.
    18. In the case that you start a legal claim against us and we need to defend that legal claim. In order for us to defend a claim brought by you or a third party, we may need to process your personal information such as your name, address, data of birth, passport details, Etihad Guest Number, bank account details, guest number, PNR reference, and frequent flyer details. We may also need to process your special categories of data such as your racial or ethnic origin, political, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning your sex life or sexual orientation. Our Legitimate Interests It is in our legitimate interests to be able to commence or defend legal claims as and when we consider it necessary for the protection of our business. We will need to be able to process this information in order for us to instruct our legal counsel and fully defend ourselves against the claim you may bring. It is unlikely that by us properly exercising our rights to commence or defend claims we will override your interests or fundamental rights and freedoms which require protection of your personal data.
    19. In the case that we start a legal claim against you. In the event that Etihad Holidays wishes to commence a claim against you we may need to process your personal information such as your name, address, date of birth, passport details, Etihad Guest Number, bank account details, PNR reference, and frequent flyer details. We may also need to process your special categories of data such as your racial or ethnic origin, political, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning your sex life or sexual orientation. Our Legitimate Interests It is in our legitimate interests to be able to commence or defend legal claims as and when we consider it necessary for the protection of our business. We will need to be able to process this information in order for us to instruct our legal counsel and fully defend ourselves against the claim you may bring. It is unlikely that by us properly exercising our rights to commence or defend claims we will override your interests or fundamental rights and freedoms which require protection of your personal data.
    20. To manage confirmation emails, trip reminders and pre-departure reminders In order to provide you with booking confirmation emails, trip and pre-departure reminders, we will need to process personal information about you such as your name, address, date of birth, contact details, passport details, Etihad Guest Number, PNR reference, ticket number. To perform our contract with you.
    21. To undertake internal enterprise analytics activities For internal statistical, reporting and budgeting purposes, to track the service of our contact centre agents, and to enable us to offer you more tailored services, we may need to process your personal information such as your name, address, date of birth, contact details, passport details, Etihad Guest Number, PNR reference, ticket and number. Our Legitimate Interests It is in our legitimate interests to be able to undertake enterprise analytics activities, for internal reporting and budgeting purposes, to track the service of our contact centre agents, and to enable us to offer our customers more tailored services. It is unlikely that us doing this will override your interests or fundamental rights and freedoms which require protection of your personal data.
  1. We work closely with a number of trusted partners with whom we need to share information to help us provide our services:
    1. our group or affiliate companies around the world, including other Etihad brands such as Etihad Airways, Etihad Guest, Hala Abu Dhabi - Please refer the table for a list of Etihad Holidays affiliates;
    2. Country Operating Affiliate
      Entity name & address
      United Arab Emirates Etihad Aviation Group P.J.S.C. New Airport Road Khalifa City 'A', PO Box 35566 Abu Dhabi
      United Arab Emirates Etihad Airways P.J.S.C. New Airport Road Khalifa City 'A', PO Box 35566 Abu Dhabi
      United Arab Emirates Etihad Guest LLC New Airport Road Khalifa City 'A', PO Box 35566 Abu Dhabi
      United Arab Emirates Global Loyalty Company LLC New Airport Road Khalifa City 'A', PO Box 35566 Abu Dhabi
      United Arab Emirates Etihad Tourism LLC New Airport Road Khalifa City 'A', PO Box 35566 Abu Dhabi
      India Jet Privilege Private Limited A Wing 2nd Floor Times Square Andheri Kurla Road, Andheri East, Mumbai – 400059.
      United Arab Emirates Etihad Airport Services Ground LLC New Airport Road Khalifa City 'A', PO Box 35566 Abu Dhabi
      Serbia EAP Shared Services d.o.o. Beograd Kapetan Misina 15, Belgrade Serbia
      United Arab Emirates Global Business Service Solutions LLC A Wing 2nd Floor Times Square Andheri Kurla Road, Andheri East, Mumbai – 400059.
    3. partner airlines where you are travelling on a booking which involves a codeshare;
    4. frequent flyer and other reward and partner programmes where required to enable you to earn or utilize frequent flyer miles by virtue of your membership of Etihad Guest;
    5. banks and payment providers, to authorise and complete payments;
    6. service providers who work with us to help provide our services, including local agents who help manage our customer needs in the UAE and at overseas holiday destinations worldwide, as well as contractors who help us to run our office operations;
    7. other third parties who help manage our business and deliver services. For example, these may include IT service providers who help manage our IT and back office systems, or third party booking agents;
    8. companies to whom we transfer or may transfer our rights and duties under our agreement with you;
    9. with customs and / or immigration departments or other regulatory authorities or government entities, to comply with legal obligations and ensure the safety of all our passengers and customers;
    10. other agencies, law enforcement or governmental organisations where were required to do so by applicable law; and
    11. our contractors and other third party agents outside of the Etihad Airways Group for any of the above or to send you marketing information on our behalf.
  2. From time to time we may share information about you with government organizations and agencies, and international organisations, to comply with applicable laws, regulations and rules, and legitimate requests from law enforcement, regulatory and other governmental or international agencies, or when to do so is in our legitimate interests, even if we are not compelled to share that information by applicable law. Further information about when we do this can be found here and here.If, in the future, we sell or transfer some or all of our business or assets to a third party, we may disclose or transfer information to a potential or actual third party purchaser of our business or assets.
  1. We may use some of the information you provide to us in order to perform profiling and analytics with the data. We will do this either with your consent or where it is in our legitimate interests.
  2. One of the methods by which we do this is by installing and using Cookies on your browser or device. You can learn more about how to adjust settings relating to Cookies on your browser and device, and about our Cookie Policy in the section titled Cookies and Mobile, below.
  3. Some of the legitimate purposes we profile and analyse data include:
    1. to allow us to enhance our provision of services to you;
    2. to provide you with tailored content online and optimise your experience of our websites;
    3. to offer personalised products when you fly with us or use our other services;
    4. to obtain a better understanding of our customers, what you would like to see from us, and how we can improve our services for you;
    5. to share advertising material we believe may be of interest to you, including from our third party partners;
    6. to help us operate our services more efficiently, including to ensure that our most loyal customers obtain the best services.
  4. If you are a Data Subject with rights under the GDPR then we will take steps to ensure that, prior to profiling your information for a legitimate interest, our legitimate interest is not overridden by your own interests or fundamental rights and freedoms. If you are a Data Subject with rights under the GDPR you may have rights to object to us profiling your personal information. You can learn more about profiling and analytics under the GDPR here.
  1. We operate our business on a global basis. The countries to which we commonly disclose your personal information include the United Arab Emirates ("UAE"), where we have our head offices, the United States of America ("USA"), United Kingdom ("UK") and the countries where you are flying to and from. Some of these countries, for example, the UAE and the USA, have laws which do not offer, in the opinion of the European Commission or other supervisory authorities, an adequate level of data protection.
  2. We will always strive to adopt the highest standards of privacy protection, wherever your personal information is located and adopt appropriate measures (consistent with locally applicable laws) to secure an adequate level of privacy protection. We will take appropriate steps to ensure that transfers of personal information are in accordance with applicable laws and carefully managed to protect your privacy rights and interests. Transfers will be limited to countries which are recognized as providing an adequate level of legal protection or where we can be satisfied that alternative arrangements are in place to protect your privacy rights. To this end:
    1. we ensure that transfers within Etihad Group will be covered by an agreement entered into by members of Etihad Group (called an "intra-group agreement") which contractually obliges each member of the Etihad Group to ensure that personal information receives an adequate and consistent level of protection wherever it is transferred within Etihad Group;
    2. where we transfer your personal information outside Etihad Group or to third parties who help provide our products and services, we obtain contractual commitments from them to protect your personal information. Some of these assurances are well recognized certification schemes like the "EU - US Privacy Shield" for the protection of personal information transferred from within the European Union ("EU") to the USA; or
    3. where we receive requests for information from government entities, international organisations or regulators, we carefully validate these requests to ensure that it is legally appropriate to share the requested personal information.
  3. You have a right to contact us for more information about the safeguards we have put in place (including a copy of relevant contractual commitments) to ensure the adequate protection of your personal information when this is transferred as mentioned above. See also the section titled "Your Rights", below.
  1. How we protect your information
    1. We invest in appropriate level of resources to protect the confidentiality, integrity and availability of personal information.
      1. We offer the use of secure communication transmission software (known as "secure sockets layer" or "SSL") that encrypts all information you input to our website before it is sent to us. SSL is an industry standard encryption protocol which ensures that the information is adequately protected against unauthorised interception;
      2. We also follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access to that information;
      3. We take all reasonable and appropriate steps to protect your personal information but cannot guarantee the security of any data you disclose to us via email or online; and
      4. Where you disclose information to us using our mobile app, please ensure that your device remains safe. We cannot be held responsible for any data misuse arising from unauthorised access to your device.
  2. Storing your personal information
    1. We will store your personal information for as long as is reasonably necessary for the purposes for which it was collected, as explained in this statement. Where your information is no longer required, we will ensure it is disposed of in a safe manner. In some circumstances we may need to store your personal information for longer periods, for instance where we are required to do so in accordance with legal, regulatory, tax, accounting requirements. Should you require information about how we retain particular information you can contact us
    2. In specific circumstances we may store your personal information for longer periods so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your personal information or dealings.
  1. Our policy on "cookies"
    1. A cookie is an element of data that a website sends to your browser, which then stores it on your system. Cookies may collect personal information about you. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our website. Cookies also allow us to make Etihad Websites more user-friendly by, for example, allowing us to take you to the language site of last use, so that we can give you a better experience when you return to our website.
    2. will be deployed on your device when you visit Etihad Websites unless you indicate that you do not wish this to happen or if you have turned this feature 'off' in your web browser or device settings.
    3. For more information about how our cookies work and information about how to manage your cookie settings please visit our Cookie Policy.
  1. You may have certain legal rights regarding your personal information depending upon the country you are in or how we interact with you. You can learn more about this in this section.
  2. Subject to the terms of this Privacy Statement we guarantee that you have following key rights wherever you are:
    1. To access your personal information. We will tell you what personal information we hold about you and can provide you with a copy of this.
    2. To seek rectification of that personal information. Where the personal information we hold about you is inaccurate we will rectify this, upon your request. Note that this right may be limited in terms of the scope of detail that we will or can rectify;
    3. To lodge a complaint to us. We will receive and handle your complaints in accordance with best practice and depending upon where you are and whether we are subject to it, any applicable law.
  3. If you benefit from rights as a data subject under the EU General Data Protection Regulation ("GDPR"), you will have certain additional rights in relation to our handling of your personal information.
    1. To access your personal information
    2. You have a right to request that we provide you with a copy of your personal information that we hold and you have the right to be informed of; (a) the source of your personal information; (b) the purposes, legal basis and methods of processing; (c) the data controller’s identity; and (d) the entities or categories of entities to whom your personal information may be transferred.
    1. To seek rectification of that personal information
      1. You have a right to request that we rectify inaccurate personal information. We may seek to verify the accuracy of the personal information before rectifying it.
      2. We are not required to comply with your request to erase personal information if the processing of your personal information is necessary:
        • for compliance with a legal obligation; or
        • for the establishment, exercise or defence of legal claims.
      3. To erase personal information;
        • You can also request that we erase your personal information in limited circumstances where:
        • it is no longer needed for the purposes for which it was collected; or
        • you have withdrawn your consent (where the data processing was based on consent); or
        • following a successful exercise of the right to object (see right to object); or
        • it has been processed unlawfully; or
        • to comply with a legal obligation to which Etihad is subject.
      4. To restrict the processing of your personal information;
        1. You can ask us to restrict the processing of your personal information, but only where:
          • its accuracy is contested, to allow us to verify its accuracy; or
          • the processing is unlawful, but you do not want it erased; or
          • it is no longer needed for the purposes for which it was collected, but we still need it to establish, exercise or defend legal claims; or
          • you have exercised the right to object, and verification of overriding grounds is pending.
        2. We can continue to use your personal information following a request for restriction, where:
          • we have your consent; or
          • to establish, exercise or defend legal claims; or
          • to protect the rights of another natural or legal person.
    2. To transfer your personal information;
      1. You can ask us to provide your personal information to you in a structured, commonly used, machine-readable format, or you can ask to have it transferred directly to another data controller, but in each case only where:
        • the processing is based on your consent or on the performance of a contract with you; and
        • the processing is carried out by automated means.
    3. To object to the processing of personal information;
      1. You can ask us to stop processing your data where our legitimate interest is our legal basis for doing so unless we can show compelling legitimate grounds for continuing to process your data which override your own interests, or where we need to do so in order to defend legal claims against Etihad Group;
    4. To obtain a copy of personal information safeguards used for transfers outside your jurisdiction;
      1. You can ask to obtain a copy of, or reference to, the safeguards under which your personal information is transferred outside of the European Union. We may redact data transfer agreements to protect commercial terms; and
    5. To lodge a complaint with your local supervisory authority.
      1. You have a right to lodge a complaint with your local supervisory authority if you have concerns about how we are processing your personal information.
      2. We ask that you please attempt to resolve any issues with us first, although you have a right to contact your supervisory authority at any time.
    6. A further explanation of these general key rights and the GDPR specific rights is outlined under each heading. Please click on these for further details.
    7. You may have other rights depending upon the country you are in. You may therefore have rights to lodge a complaint to a local privacy authority; however whether you lodge a complaint, and who you lodge it with, is solely your responsibility.
    8. If you wish to access any of these rights, we may ask you for additional information to confirm your identity and for security purposes, in particular before disclosing personal information to you. We reserve the right to refuse to provide this additional information if your request is manifestly unfounded or excessive.
    9. You can exercise your rights by contacting us at ethicscompliance@etihad.ae. Subject to legal and other permissible considerations, we will make every reasonable effort to honour your request promptly or inform you if we require further information in order to fulfil your request.
    10. We may not always be able to address your request fully, for example if it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way.
  1. The primary point of contact for all issues arising from this privacy statement, is the Etihad Aviation Group Data Protection Officer. The Data Protection Officer can be contacted in the following ways: Please email us at ethicscompliance@etihad.ae or write to the Data Protection Officer, Etihad Aviation Group, PO Box 35566, Abu Dhabi, United Arab Emirates
  2. If you have any questions, concerns or complaints regarding our compliance with this statement and the data protection laws, or if you wish to exercise your rights, we encourage you to first contact us. We will investigate and attempt to resolve complaints and disputes and will make every reasonable effort to honour your wish to exercise your rights as quickly as possible and in any event, within the timescales provided by data protection laws.
  3. To contact your data protection supervisory authority
    1. In some countries, you may have a right to lodge a complaint with your local data protection supervisory authority. We ask that you please attempt to resolve any issues with us before your local supervisory authority.