| 1. |
Managing your holiday details, bookings, inclusive tours, etc. |
In order to ensure that your holiday arrangements are properly booked we will need to process personal information about you such as your name, address, date of birth, contact details, next of kin, passport details, credit card details, frequent flyer number, frequent flyer username and password, Etihad Guest Number, PNR reference, ticket number. |
To perform our contract with you. |
| 2. |
To manage additional services we may provide to you. |
To ensure that we can carry out any additional services you request we will process special categories of data, such as your medical history. |
To perform our contract with you. |
| 3. |
To manage unexpected disruptions to your holiday plans |
In order to ensure that we book you into suitable hotel accommodation where there is a flight disruption or other incident which affects your holiday plans, we will need to process personal information about you such as your name, address, date of birth, contact details, next of kin, passport details, credit card details, frequent flyer number, Etihad Guest Number, PNR reference, ticket number and identifiers for professionals. We may also need to process special categories of personal data such as health care information. |
To perform our contract with you. |
| 4. |
Guest transport |
Where you utilize our chauffeur service, we will need to process personal information about you such as your name, address, date of birth, contact details, next of kin, passport details, credit card details, Etihad Guest Number, frequent flyer number, PNR reference, ticket number, and GPS tracking information, in order to ensure that your transport is booked properly. We may also need to process special categories of personal data such as medical information. |
To perform our contract with you. |
| 5. |
To provide you with customer support. |
In order to provide you with customer support and to respond to your queries by phone and on social media platforms (such as Facebook or Twitter). We will need to process personal information about you such as your name, address, date of birth, contact details, bank account details, next of kin, bank account and credit card details, passport details, frequent flyer details, Etihad Guest Number, PNR reference, ticket number and identifiers for professionals. We may also process sensitive personal information such as health data. |
It is in our legitimate interests to ensure that our business runs smoothly and that we provide you with timely customer support, and respond to your queries, without undue delay and complication. It is unlikely that us doing this will override your interests or fundamental rights and freedoms which require protection of your personal data. If you are a data subject protected by the GDPR you have rights to restrict or object to this processing, however please note that this may adversely affect our ability to provide you with effective customer support. |
| 6. |
To communicate with you in relation to your holiday booking. |
In order to communicate with you to provide updates regarding your travel itinerary, for example, if there are likely to be delays to your flight or any other disruption to your holiday itinerary we will need to process personal information about you such as your name, address, date of birth, frequent flyer number, PNR reference, ticker number, passport details and contact details. |
To perform our contract with you. |
| 7. |
To provide medical services to you in cases of emergency. |
In the event that you require emergency medical attention and services we will need to process personal information about you such as your name, date of birth, address, contact details, next of kin, passport details, PNR reference, ticket number, as well as special data such as your religion, race or ethnicity and health data. |
To protect your vital interests. |
| 8. |
To provide responsive services to you in cases of emergency |
In the event that there is an emergency and we need to locate family members and next of kin, we will need to process personal information about you such as your name, date of birth, address, contact details, next of kin, passport details, social security number, credit card details, frequent flyer details, PNR reference, ticket number, identifiers for professionals, as well as special data such as your religion, race or ethnicity and health data, biometric information, medical identifiers, sensitive information about family members, criminal convictions. |
To protect your vital interests. |
| 9. |
To communicate with your next of kin in cases of emergency. |
In order to communicate with your next of kin in cases of emergency we will need to process personal information about you and your next of kin including your names, addresses and contact details. |
To protect your vital interests. |
| 10. |
To communicate with you on new offers and services from Etihad Holidays or our affiliates. |
In order to communicate with you regarding new offers and services from either us or our affiliates, such as new holiday, hotel, flight or related deals we will need to process personal information about you such as your name, address, contact details, date of birth, frequent flyer details, PNR reference, ticket number, identifiers for professionals and passport details. |
Legitimate interests. It is in our legitimate interests to promote our business and develop our relationship with you. In order to do this we may wish to bring to your attention new offers from us or our affiliates. It is unlikely that us doing this will override your interests or fundamental rights and freedoms which require protection of your personal data. If you are a data subject protected by the GDPR you have rights to restrict or object to this processing, however please note that this may adversely affect our ability to update you on such new offers and services from us or our affiliates. |
| 11. |
To communicate with you on new offers and services from third parties. |
In order to communicate with you regarding new offers and services from third parties we will need to process personal information about you such as your name, date of birth, address, contact details, frequent flyer details, identifiers for professionals, and passport details. |
Our Legitimate interests. It is in our legitimate interests to promote offers and services from third parties in certain circumstances, based upon our understanding of your preferences. It is unlikely that us doing this will override your interests or fundamental rights and freedoms which require protection of your personal data. If you are a data subject protected by the GDPR you have rights to restrict or object to this processing, however please note that this may adversely affect our ability to update you on such new offers and services from such third parties. |
| 12. |
To engage in surveys with you. |
In order to obtain feedback from you through surveys in relation to our services and other matters related to our business we will need to process personal information such as your name, address, date of birth, contact details, frequent flyer details, ticket number, identifiers for professionals, and PNR reference. |
Our Legitimate Interests. It is in our legitimate interests to engage in surveys with you in order to ascertain certain information for the purposes of how we conduct our business. It is unlikely that us doing this will override your interests or fundamental rights and freedoms which require protection of your personal data. If you are a data subject protected by the GDPR you have rights to restrict or object to this processing, however please note that this may adversely affect our ability to conduct surveys with you. |
| 13. |
To offer opportunities to you to enter into competitions or prize draws. |
In order to enter you into the competitions or prize draws and award the prizes we will need to process personal information such as your name, address, contact details, frequent flyer details and passport details, PNR reference. |
Our Legitimate Interests. It is in our legitimate interests to promote our business by engaging with consumers through competitions or prize draws. It is unlikely that us doing this will override your interests or fundamental rights and freedoms which require protection of your personal data. If you are a data subject protected by the GDPR you have rights to restrict or object to this processing, however please note that this may adversely affect our ability to provide you with the opportunity to participate in competitions or prize draws. |
| 14. |
To update your frequent flyer account. |
In order to ensure that your Etihad Guest account is updated with miles earned when booking holidays with us, we will need to process personal information such as your name, passport details, credit card number, holiday booking history, Etihad Guest number, PNR reference, ticket number, any identifiers relating to your profession (if relevant). |
To perform our contract with you. |
| 15. |
To handle complaints made by you. |
In order to handle complaints made by you, including service recovery, we will need to process your personal information such as your name, date of birth, address, contact details, bank account details, passport details, frequent flyer details, Etihad Guest Number, PNR reference and ticket number, and may include special categories of data such as data concerning health where relevant to your complaint. |
Our Legitimate Interests. It is in our legitimate interests to ensure that we handle your complaints in an efficient manner, without undue delay and complication. It is unlikely that us doing this will override your interests or fundamental rights and freedoms which require protection of your personal data. If you are a data subject protected by the GDPR you have rights to restrict or object to this processing, however please note that this may adversely affect our ability to provide you with effective complaints handling. |
| 16. |
To comply with a legal or regulatory obligation, including providing specific information to law enforcement or similar bodies upon legitimate requests. |
In order to comply with a legal or regulatory obligation, including providing specific information to law enforcement or similar bodies upon request we will need to process your personal information such as your name, date of birth, address, passport details, travel itineraries booked or undertaken, frequent flyer details. |
Compliance with a legal obligation to which we are subject. |
| 17. |
To comply with a legitimate request by a law enforcement or similar bodies to share information with them. |
In order for us to comply with a request by law enforcement or similar bodies to share information with them we may need to process your personal information such as your name, date of birth, address, passport details, details of travel itineraries booked or undertaken, frequent flyer details. |
Our Legitimate Interests It is in our legitimate interests to be able to share information with law enforcement or similar bodies from time to time, subject to their legitimate requests. We will need to be able to process this information in order for us to comply with legitimate requests, including in cases where we determine that we are not compelled to by applicable laws. Prior to sharing that information we will ensure that by properly exercising our right to act in our legitimate interest to share the requested data we will not be overriding your interests or fundamental rights and freedoms which require protection of your personal data. |
| 18. |
In the case that you start a legal claim against us and we need to defend that legal claim. |
In order for us to defend a claim brought by you or a third party, we may need to process your personal information such as your name, address, data of birth, passport details, Etihad Guest Number, bank account details, guest number, PNR reference, and frequent flyer details. We may also need to process your special categories of data such as your racial or ethnic origin, political, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning your sex life or sexual orientation. |
Our Legitimate Interests It is in our legitimate interests to be able to commence or defend legal claims as and when we consider it necessary for the protection of our business. We will need to be able to process this information in order for us to instruct our legal counsel and fully defend ourselves against the claim you may bring. It is unlikely that by us properly exercising our rights to commence or defend claims we will override your interests or fundamental rights and freedoms which require protection of your personal data. |
| 19. |
In the case that we start a legal claim against you. |
In the event that Etihad Holidays wishes to commence a claim against you we may need to process your personal information such as your name, address, date of birth, passport details, Etihad Guest Number, bank account details, PNR reference, and frequent flyer details. We may also need to process your special categories of data such as your racial or ethnic origin, political, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning your sex life or sexual orientation. |
Our Legitimate Interests It is in our legitimate interests to be able to commence or defend legal claims as and when we consider it necessary for the protection of our business. We will need to be able to process this information in order for us to instruct our legal counsel and fully defend ourselves against the claim you may bring. It is unlikely that by us properly exercising our rights to commence or defend claims we will override your interests or fundamental rights and freedoms which require protection of your personal data. |
| 20. |
To manage confirmation emails, trip reminders and pre-departure reminders |
In order to provide you with booking confirmation emails, trip and pre-departure reminders, we will need to process personal information about you such as your name, address, date of birth, contact details, passport details, Etihad Guest Number, PNR reference, ticket number. |
To perform our contract with you. |
| 21. |
To undertake internal enterprise analytics activities |
For internal statistical, reporting and budgeting purposes, to track the service of our contact centre agents, and to enable us to offer you more tailored services, we may need to process your personal information such as your name, address, date of birth, contact details, passport details, Etihad Guest Number, PNR reference, ticket and number. |
Our Legitimate Interests It is in our legitimate interests to be able to undertake enterprise analytics activities, for internal reporting and budgeting purposes, to track the service of our contact centre agents, and to enable us to offer our customers more tailored services. It is unlikely that us doing this will override your interests or fundamental rights and freedoms which require protection of your personal data. |
